They're not intelligent, they can't think. “Chat bots as they are today are like those automated voice messaging responses we've had for years. Google has been knocking on the door of seemingly intelligent digital assistants for a few years now with its Google Now platform. These bots aren’t truly artificial intelligence so as to speak, but are programmed to respond to situations appropriately and reprogram themselves based on the responses from users. Traditional methods of automated messages and emails were very lightly customised, however, given the artificial intelligence aspect of bots, the amount of personalisation can be maximised. While Facebook will benefit from brands paying to interact with their customers, brands too can use Messenger to facilitate conversations with customers for a lot less money. The blog post uses the example of a user asking the CNN chat bot for “top stories” and surely enough the bot serves up the top stories on CNN’s website. Facebook wants to change that by allowing users to ask or actively respond to communication from brands. Today, customers receive updates from brands via SMS or email, however, this communication is often one way, serving as mere alerts.
“Bots can provide anything from automated subscription content like weather and traffic updates, to customized communications like receipts, shipping notifications, and live automated messages all by interacting directly with the people who want to get them,” said Facebook in a blog post. While work on that will definitely continue, the goal is to aid customers to talk to brands more easily by phasing out interactive voice response (IVR) or human assistance. For starters, users will be able to get weather and other updates from within the Messenger app, but more sophisticated uses include receiving invoices and facilitating customer care queries.īots have been active on the beta version of Messenger for the past two days and the verdict by early users has been that there’s still a long way to go to make the interactions more human. Mark Zuckerberg introduced chatbots for Messenger at the recent F8 developer conference, giving us a broad idea of what they will be able to do.
FACEBOOK CHAT BOT AI CODE
These pieces of code that emulates artificial intelligence (AI) will spearhead the company’s monetisation strategy for its Messenger app which has over 900 million users as of today.
FACEBOOK CHAT BOT AI SOFTWARE
Facebook is looking to revolutionise the way brands interact with customers through sophisticated software known as bots that can hold elaborate conversations.
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